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Pharmalrt Healthcare

PHARMALRT HEALTHCARE

Terms & Conditions

GENERAL TERMS

This Terms of Use (“Agreement”) is drafted in conformity with the Information Technology (Intermediaries Guidelines) Rules, 2011 specified under the Information Technology Act, 2000 in order to regulate the terms and conditions of usage and access to Website (defined hereinafter); Application (defined hereinafter) and the Services (defined hereinafter). No physical or digital signature is necessitated in order to validate this Agreement.

In this Agreement, the Website and the Application shall be collectively referred to as “Pharmalrt Healthcare Platform”.

Pharmalrt Healthcare HEALTHCARE INDIA PRIVATE LIMITED (“Pharmalrt Healthcare”, “we”, “us” or “our”) is a pioneering, technology-powered integrated healthcare aggregator service provider with a unique model enabling delivery of the complete spectrum of healthcare services utilizing its virtual platform and/or the mobility platform The various health and wellness services offered through Pharmalrt Healthcare Platform include Telemedicine, Home Visit Doctors / Nurses / Physiotherapists; Diagnostics Sample Collection at Home, Home Delivery of Medicines, Hospital Admission Facilitation to C2C Network hospitals and such other services as may be provided from time to time (“Services”). You may use our website www.Pharmalrt Healthcare.com (“Website”) or our mobile application Pharmalrt Healthcare-Doctor (“Application”) to avail our Services.

INTRODUCTION AND ACCEPTANCE

  • The Services provided by Pharmalrt Healthcare includes health and wellness services at the doorstep of the customers and convenience through multiple platforms including the internet, mobile and telephone (“Third Party Service Providers”). Services offered through Pharmalrt Healthcare Platform are subject to the terms of our Website /Application, policies [i.e. Terms of Use, Privacy Policy, Cancellation and Refund Policy etc.] (“Policies”) available at our Website and Application. By contacting Pharmalrt Healthcare for the Services or availing the Services or by registering with us, now or in the future, you (“you”, “your”, “yourself” or “user”) signify that you will be subject to the rules, guidelines, policies, terms and conditions applicable to such Service, and they shall be deemed to be incorporated into this Agreement and shall be considered as part of this Agreement.
  • This Agreement applies to every user who uses or accesses the Services of Pharmalrt Healthcare. It also applies to any legal entity which may be represented by you under actual or apparent authority.
  • This Agreement applies to all Services offered by Pharmalrt Healthcare, collectively with any additional terms and condition that may be applicable to the specific service used/accessed by you. In the event of a conflict or inconsistency between any provision of the terms and conditions mentioned herein with those of the particular service, the provisions of the terms and conditions applicable to such specific services shall prevail.
  • The Policies are subject to modifications, at the sole and absolute discretion of Pharmalrt Healthcare. Further, Pharmalrt Healthcare may from time to time formulate new policies for availing all or any of the Services. The most current version of the Policies will supersede all previous versions. Changes to the Policies or addition of new policies shall be notified on the Website / Application. Pharmalrt Healthcare may also intimate the changes to the Policies, through e-mail, messages and / or post, as per the details provided by you. Please make sure that you provide a valid email-id, mobile number and contact information and you update it as and when there is a change. Pharmalrt Healthcare does not intend to transfer Personal Information (defined hereinafter) without your consent to third parties who are not bound to act on Pharmalrt Healthcare behalf unless such transfer is legally required. Similarly, it is against Pharmalrt Healthcare policy to sell Personal Information collected online without consent. You understand that your use of the Services after any changes to the Policies or addition of new policies constitutes your acceptance to be bound by the most recent version of the Policies. If the Policies (including changes and additions thereto) are not acceptable to you, you have the absolute right to terminate your Account by writing to us @ [•] or by reaching us @ [•].

GENERAL REGISTRATION REQUIREMENTS

  • We believe in providing simple and easy access to our Services. There may be few generic Services that you may use without registering and creating an account on the Website / Application for availing the Services provided by Pharmalrt Healthcare.However, there are other features and Services which will require you as a user to register and create an Account on the Website / Application (“Account”) by providing certain required information.
  • Upon creation of Account, Pharmalrt Healthcare shall send you a user ID and password to the email address provided by you to access the Services. When creating your Account, it is mandatory that you provide us with complete, authentic and accurate information. It is your duty to keep your Account and password secure and confidential and you shall be solely responsible for any activity that occurs through your Account. If you would like the support for the Services other than the support we generally provide to other users of the Services without charge, you may enroll for customer support in accordance with the terms specified therein. Upon the creation of the Account, it is deemed that you have accepted all the terms and conditions of this Agreement by free consent.
  • Pharmalrt Healthcare may share all or part of user’s information, including but not limited to, Personal Information in good faith and belief that access, use, preservation or disclosure of such information is reasonably necessary to satisfy any applicable law, regulation, legal process, such as court order, or a request by law enforcement or governmental authorities.
  • You, hereby, expressly consent to receive communications and newsletters from Pharmalrt Healthcare through text messages and e-mails. You can unsubscribe / opt-out from receiving communications and newsletters from Pharmalrt Healthcare at any time by following the procedure set forth in the Website / Application.

SUBSCRIBER ACCOUNT, PASSWORD AND SECURITY

  • If you register on Pharmalrt Healthcare, you will be required to choose a password and username. You are responsible for maintaining the confidentiality of your password and account information and are fully responsible for all activities that occur under your Account. You concur to:
  • You shall be held responsible for any losses incurred by Pharmalrt Healthcare or any third party user due to unauthorized use of your Account which is a consequence of the user's inability to secure his / her Account.
  • Certain Services offered through Pharmalrt Healthcare Platform shall require specific consent from you. You will not be provided such Services unless you have provided your specific consent. The Services provided by Pharmalrt Healthcare or its Associates are subject to the terms and conditions of this Agreement and the other specific terms of services offered through Pharmalrt Healthcare Platform.

USER INFORMATION

  • Pharmalrt Healthcare’s unique business model provides you with location based service providers in a short span of time. To facilitate this, you hereby authorize Pharmalrt Healthcare to use the location based information provided by any of the telecommunication companies when you use the Application to avail the Service. The location based information will be used only to facilitate and improve the Services for you.
  • If you use the Website / Application, you agree that information about your use of the Pharmalrt Healthcare Website / Application through your mobile telecommunication device may be communicated to us, and we may obtain information about your mobile carrier, your mobile device, or your physical location. By accessing the Website / Application using a mobile telecommunication device, you represent that to the extent you import any of your Pharmalrt Healthcare data to your mobile telecommunication device that you have authority to share the transferred data with your mobile carrier or other access provider. In the event you change or deactivate your mobile account, you must promptly update your Pharmalrt Healthcare account information to ensure that your messages are not sent to the person that acquires your old number and failure to do so is your responsibility. You acknowledge that you are responsible for all charges and necessary permissions related to accessing the application through your mobile access provider. Therefore, you should check with your provider to find out if our Website / Application are available and the terms for these Services for your specific mobile device.
  • Pharmalrt Healthcare reserves the right to collect user data including name, contact information and other details to facilitate the Services or use of its Website / Application to avail Services.
  • Compilation of user accounts and user accounts bearing contact number and e-mail addresses are owned by Pharmalrt Healthcare.
  • In the case where the system is unable to establish unique identity of the user against a valid mobile number or e-mail address, the account shall be indefinitely suspended. Pharmalrt Healthcare reserves the full discretion to suspend a user's account in the above event and does not have the liability to share any account information whatsoever.

Pharmalrt Healthcare AND THIRD PARTIES

  • You acknowledge and agree that Pharmalrt Healthcare is only an intermediary between you and the Third Party Service Provider and that Pharmalrt Healthcare is neither a medical practitioner nor a pharmaceutical company or medicine provider and do not provide direct medical services. Pharmalrt Healthcare cannot in any manner be held responsible for any behavior, negligence, conduct, actions or inactions on the part of the Third Party Service Provider that you may use through the Services. If you have any complaint in relation to the Service provided then that dispute must be taken up with the Third Party Service Provider directly.
  • Pharmalrt Healthcare will provide you with the Services through subcontracts with the third party (“Pharmalrt Healthcare Associates”),who may be verified by Pharmalrt Healthcare. In the process of delivering the Services, Pharmalrt Healthcare shall remain indemnified from any actions of the Pharmalrt Healthcare Associates.
  • The Services may entail links to third party websites / applications that are neither controlled nor owned by Pharmalrt Healthcare. Pharmalrt Healthcare has no control over the content on such websites and therefore devolves itself of all the responsibilities for the text, software, scripts, graphics, photos, sounds, music, videos, audiovisual combinations, interactive features and miscellaneous materials you may come across / access through, or contribute to the service and the privacy policies, terms of service or practices of any third party websites / applications. Further, Pharmalrt Healthcare is not authorized to edit any third party’s content. By using the Services, you expressly devolve Pharmalrt Healthcare of all its liability arising from your usage of any third-party website / application.
  • In order to provide Services to you, Pharmalrt Healthcare may use third-party software. If you try to separate the third party software from the Website / Application and then further use it any manner, which is inconsistent with the manner as enumerated in the third party software’s terms of use, is illegal or against public policy then you will be liable for the same according to the governing law and jurisdiction as mentioned in their respective terms of use and privacy policy. You also agree to indemnify Pharmalrt Healthcare to full extent for the said acts subject to the applicable laws.